Return Policy
Lonlytoys is a fashion brand under Tongde Jushi Trading Co., Ltd., focusing on women's skirts, mainly selling mid-length dresses, denim skirts, pleated skirts and other products. To protect your legitimate rights and interests and let you shop without worries, we have formulated the following detailed return policy. If you are not satisfied with the purchased products or there are other circumstances that meet the return conditions, you can return the goods in accordance with this policy.
I. Return Conditions
- Return Time Limit: You can apply for a return within 30 days from the date you receive the goods (subject to the courier's signing time). If it exceeds 30 days, the return application will not be accepted unless the goods have serious quality problems caused by non-human factors and confirmed by us.
- Commodity Status: The goods applied for return must be in a brand-new and unworn state, with tags, care labels and other marks intact. The goods and packaging must be free of stains, damage, deformation, etc., and must not affect secondary sales. We have the right to refuse returns for goods that have been worn, washed, or damaged due to personal reasons.
- Definition of Quality Problems: If the skirt you receive has the following quality problems, you can apply for a return:
- The fabric has damage, snags, obvious stains, etc.;
- The seams are loose, split, or there is a significant deviation in tailoring;
- The size is seriously inconsistent with the description on the product details page (with an error exceeding 2cm);
- Accessories (such as zippers, buttons, etc.) are missing or damaged.
If you find the above problems, please contact us within 7 days after receiving the goods via Email: customer@lonlytoys.com or Phone: +86-13685588642, and provide clear photos or videos of the problems. After our confirmation, you can return the goods, and we will bear the return freight.
- Non-quality Problems: For returns due to non-quality reasons such as wrong size selection or dislike of the style, the commodity must meet the requirements of Article 2 above, and the return freight shall be borne by you.
II. Return Process
- Submit a Return Application: You can submit a return application in the following ways:
- Send an Email to customer@lonlytoys.com, indicating the order number, reason for return, product name, contact information, etc. in the email;
- Call the customer service hotline +86-13685588642 and inform the customer service staff of your return needs and relevant information.
Please describe the situation in detail in the application to facilitate our quick processing.
- Review and Confirmation: After receiving your return application, we will review it within 1-3 working days. If the review is approved, we will inform you of the return address and return number (please be sure to record the return number for subsequent verification) through your reserved contact information (phone or email); if the review is not approved, we will explain the specific reasons to you.
- Return the Goods: Please send the goods and related accessories (such as packaging, tags, gifts, etc.) back to the designated return address within 7 days after receiving the approval notice. The return address is: At the entrance of Dongdajie Mosque, Gabasongduo Town, Tongde County, Hainan Prefecture, Qinghai Province (Recipient: Lonlytoys Return Group, Contact Phone: +86-13685588642, please indicate the return number on the package). When returning, please choose a trackable express delivery method, properly pack the goods to avoid damage during transportation, and keep the express waybill number.
- Inspection and Refund: After receiving the returned goods, we will inspect them within 3-5 working days to check the status of the goods and whether they meet the return conditions. After passing the inspection, we will process the refund according to your original payment method. The refund amount is the actual payment amount of the goods (excluding the freight when you send them back, except for quality problems). The refund arrival time depends on the payment channel, usually 1-7 working days, and the specific time is subject to the actual arrival time. If the inspection fails, we will return the goods to you and explain the reasons.
III. Special Instructions
- Customized Products: If you purchase customized skirts (such as special sizes, personalized embroidery, etc.), returns will not be accepted for non-quality reasons.
- Multiple Returns: For users who frequently return goods without reason or maliciously return goods, we have the right to refuse their subsequent return applications and reserve the right to pursue relevant responsibilities.
- Transportation Risks: If the goods are damaged or lost due to logistics reasons during the return process, you shall negotiate with the logistics company to solve the problem. We can provide necessary assistance (such as proof of order information, etc.) but will not bear the relevant losses.
IV. Other Notes
- Refund Inquiry: If you do not receive the refund within the refund time limit, you can check the refund progress of the payment channel through the order number, or contact us (Email: customer@lonlytoys.com; Phone: +86-13685588642) for verification.
- Policy Adjustment: This return policy may be adjusted according to actual conditions. If there are any changes, it will be announced on the official website (www.lonlytoys.com), and the new policy will take effect from the date of announcement.
- Dispute Resolution: If you have any objection to the result of the return processing, you can further communicate and negotiate with us through the above contact methods. If the negotiation fails, you can solve it through legal channels.
We are always committed to providing you with high-quality products and services. If you encounter any problems during the return process, please feel free to contact us, and we will be happy to answer and handle them for you.