Returns & Refund Policy

Returns & Refund Policy — carlsbadoutlet

Thank you for shopping with carlsbadoutlet. We want you to love your purchase, and we’re here to ensure a smooth and hassle-free experience.
Please review our Returns & Refund Policy below.

1. Return Eligibility

We offer a 30-day return policy starting from the day you receive your item.

To qualify for a return:

  • Item must be unused and in the same condition as received

  • Original packaging must be included

  • All accessories, manuals, and components must be intact

  • You must provide a receipt or proof of purchase

Note: Items returned without prior approval will not be accepted.

2. Non-Returnable Items

The following items cannot be returned:

  • Gift cards

  • Clearance or final-sale items

  • Customized or made-to-order sofas

  • Items with signs of use, damage, or odor

  • Items not in their original condition

3. How to Start a Return

To begin the return process, please contact us:

📧 Email: phuongnamb819@gmail.com

Once your return request is approved, we will provide:

  • Return instructions

  • Return shipping address

  • Required labels (if applicable)

Do not send items back without contacting us first.

4. Return Shipping Costs

Customers are responsible for:

  • Return shipping costs

  • Any shipping fees initially paid are non-refundable

If the return is due to our error (e.g., defective, incorrect item), carlsbadoutlet will cover the return shipping costs.

5. Damaged or Defective Items

If your item arrives damaged, defective, or incorrect:

  • Contact us within 48 hours of delivery

Please provide:

  • Order number

  • Photos or videos of the damaged item

  • Packaging photos

We will offer one of the following depending on the situation:

  • Replacement

  • Partial refund

  • Full refund

6. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If approved:

  • A refund will be processed to your original payment method

  • Please allow 5–10 business days for the refund to appear

  • Your bank or credit card provider may take additional time

If you haven't received your refund after 15 business days, contact us at:

📧 phuongnamb819@gmail.com

7. Exchanges

We only replace items if they are defective, damaged, or if you received the wrong item.

If you need to exchange an item, email us at:

📧 phuongnamb819@gmail.com

8. Cancellations

Orders may be canceled before shipment.
Once an order has been shipped, it can no longer be canceled and will follow our standard return process.

9. Contact Information

For all return or refund inquiries, contact us:

📧 Email: phuongnamb819@gmail.com
📍 Address: RM 602, 6/F, KAI YUE COMM BUILDING, NO.2C, ARGYLE STREET, MONGKOK KOWLOON, HONG KONG