Shipping Policy

Lonlytoys is a fashion brand under Tongde Jushi Trading Co., Ltd., specializing in women's skirts, mainly offering mid-length dresses, denim skirts, pleated skirts and other products. To help you clearly understand matters related to the global shipping of goods, we have formulated the following shipping policy, covering shipping scope, shipping methods, freight rules, delivery timeframes and precautions. If you encounter any problems during the shipping process, you can contact us through the specified methods.​
I. Shipping Scope​
Lonlytoys provides global shipping services for goods. No matter which country or region you are in, as long as international logistics delivery is supported locally, you can place orders to purchase goods on our official website (www.lonlytoys.com). We have established long-term cooperative relationships with many well-known international logistics companies to ensure that goods can be delivered to you safely and efficiently.​
II. Shipping Methods and Freight Rules​
We currently offer two shipping methods: Standard Shipping and Free Shipping. The specific rules are as follows:​
(I) Standard Shipping​
  1. Applicable Orders: All orders with an amount ranging from ​0-88$  are eligible for Standard Shipping.​
  1. Freight Calculation: Orders choosing Standard Shipping are subject to a fixed freight of $9. This freight does not include other possible fees such as tariffs, import duties, value-added taxes, etc. The specific fees are subject to the customs regulations of the destination country or region.​
  1. Delivery Timeframe: The delivery timeframe for Standard Shipping is usually 12-25 working days (excluding order processing time and customs clearance time). The delivery timeframe varies by region. For example, major regions such as North America and Europe have relatively shorter delivery timeframes, while remote areas may take 3-7 additional working days. We will provide you with logistics tracking information after the order is shipped, allowing you to keep track of the real-time shipping status of the goods.​
(II) Free Shipping​
  1. Applicable Orders: All orders with an amount exceeding ​ are eligible for Free Shipping service, with no basic freight required. However, it also does not include other possible fees such as tariffs and import duties.​
  1. Delivery Timeframe: The delivery timeframe for Free Shipping is basically the same as that of Standard Shipping, usually 12-25 working days (excluding order processing time and customs clearance time). The specific timeframe is affected by factors such as the distance to the destination, local logistics efficiency, and customs clearance speed. If you need to know a more accurate delivery time, you can consult us via email at customer@lonlytoys.com or phone at +86-13685588642 before placing your order.​
III. Order Processing and Shipment​
  1. Order Processing: After you successfully place an order and complete the payment, we will process the order within 1-3 working days, including outbound inspection and packaging of the goods. If the product you purchased is temporarily out of stock, we will contact you through your reserved email or phone to inform you of the restocking time of the product (usually 5-10 working days) or provide you with solutions such as changing the style.​
  1. Shipment Notification: Once the goods are shipped, we will immediately send you a shipment notification via email, which includes the logistics tracking number, the name of the logistics company, and a logistics inquiry link. You can check the real-time shipping status of the goods through this link or the official website of the logistics company.​
  1. Packaging Instructions: To ensure that goods are not damaged during transportation, we will adopt appropriate packaging methods according to the characteristics of different skirts. For example, pleated skirts will be packed in hard boxes with internal supports to prevent the pleats from being crushed and deformed; denim skirts will be wrapped in dust bags to avoid snagging caused by friction with other items.​
IV. Instructions on Tariffs and Import Duties​
  1. Tax Liability: Any tariffs, import duties, or other fees incurred during the transportation of goods shall be borne by you. Customs policies vary from country to region, and the standards for collecting taxes also differ. We cannot estimate the specific amount of taxes. It is recommended that you check the relevant regulations of the destination customs before placing your order to understand the possible fees.​
  1. Customs Clearance Assistance: If you need to provide relevant materials (such as identity certificates, purchase vouchers, etc.) when the goods are undergoing customs clearance at the destination customs, the logistics company will notify you via SMS, email, etc. Please actively cooperate to complete the customs clearance procedures to avoid affecting the delivery timeframe of the goods. If you encounter problems during customs clearance, you can contact us via email at customer@lonlytoys.com, and we will provide you with necessary assistance and guidance.​
V. Precautions for Receiving Goods​
  1. Inspection Upon Signing: When receiving the goods, please be sure to check in front of the delivery personnel whether the packaging of the goods is intact and whether there are signs of damage or opening. If the packaging is found to be damaged, you can refuse to sign for it and contact us promptly via phone at +86-13685588642. We will communicate with the logistics company for handling.​
  1. Goods Verification: After signing for the goods, please open the package as soon as possible to check whether the style, size, quantity, etc. of the goods are consistent with the order. If you find that the goods are misdelivered, missing, damaged, etc., please feedback to us via email at customer@lonlytoys.com within 7 days after signing, and provide clear photos of the goods and order information. We will verify and handle it for you within 3 working days after receiving the feedback.​
  1. Accuracy of Address: When placing an order, please be sure to fill in an accurate and complete delivery address (including street, house number, city, postal code, contact phone number, etc.). We are not responsible for failure to deliver or delayed delivery of goods due to incorrect or incomplete address filling. If you need to modify the delivery address, please contact us via phone at +86-13685588642 before the order is shipped; the address cannot be modified after the order is shipped.​
VI. Handling of Abnormal Shipping​
  1. Stagnant Logistics Information: If you find that the logistics information has not been updated for a long time (more than 7 working days), it may be due to special circumstances during logistics transportation (such as bad weather, traffic control, etc.) or delayed customs clearance. You can first learn about the details through the logistics inquiry link, or contact us via email at customer@lonlytoys.com. We will immediately communicate with the logistics company to verify the shipping status of the goods and follow up for you.​
  1. Lost or Damaged Goods: If the goods are lost or seriously damaged during transportation, and it is verified that it is the responsibility of the logistics company, we will rearrange the shipment for you or process the refund (the specific solution can be negotiated according to your needs). Please contact us in time after finding the problem and provide relevant supporting materials (such as logistics signing records, photos of damaged goods, etc.) to facilitate our quick handling.​
  1. Refusal to Sign and Return: If you refuse to sign for the goods without a valid reason, you shall bear the freight and other expenses incurred during the return of the goods. After we receive the returned goods and check them to be correct, we will process the refund for you (after deducting relevant expenses), and the refund amount will be returned according to the original payment method.​
VII. Other Instructions​
  1. Order Splitting: If your order contains multiple products and some products are stored in different locations, we may split the order for shipping. At that time, you will receive multiple logistics tracking numbers, and each package will be delivered separately. The freight will still be calculated according to the shipping method corresponding to the original order amount, and no additional freight will be charged.​
  1. Impact of Holidays: During major domestic and foreign holidays (such as the Spring Festival, Christmas, etc.), logistics transportation may be affected, resulting in extended delivery timeframes. We will issue relevant notices on the official website in advance. It is recommended that you arrange the order time reasonably.​
  1. Shipping Consultation: If you have any questions about the shipping policy or need to know the specific shipping status of the order, you can contact us via email at customer@lonlytoys.com or phone at +86-13685588642. Our staff will provide you with detailed answers and help within 24 hours.​
We are always committed to providing you with efficient and reliable global shipping services to ensure that you can successfully receive your favorite skirt products. Thank you for your trust and support to Lonlytoys. If you have any problems during the shipping process, please feel free to contact us.​